Policies & Procedures

HMIS Policies & Procedures (2025)

Our HMIS Policies & Procedures outline the standards and requirements for system use, data quality, and compliance across the Continuum of Care. Review the official HMIS Policies & Procedures for guidance on system use, data quality, and provider responsibilities.

TN-500 HMIS Privacy Notice

The TN-500 HMIS Privacy Notice explains what personal information may be collected when services are accessed, why it’s collected, how it’s stored and protected, and the limited situations where it may be used or shared. It also explains the rights individuals have to view, correct, or stop the sharing of their information and provides contact information for questions or complaints.

Coordinated Entry System Flowchart

The Coordinated Entry System (CE or CES) is a HUD-mandated system by which individuals access housing resources, are assessed regarding their housing needs, prioritized according to relative vulnerability, and referred to housing programs. This flowchart illustrates an overview of the workings of the CES and who is responsible for what steps.

TN-500 HMIS Data Quality Plan

The TN-500 HMIS Data Quality Plan outlines the standards, benchmarks, and monitoring processes needed to ensure accurate, complete, and timely data across all HMIS-participating agencies. Review the official Data Quality Plan for guidance on data quality expectations, reporting requirements, staff training, and agency responsibilities that support consistent, HUD-compliant data collection throughout the Continuum of Care.

TN-500 Data Security Breach Policy

The TN-500 HMIS Security Breach Procedure outlines the required steps, roles, and timelines for responding to any suspected or confirmed security incident involving HMIS or client personal data. Review the official Security Breach Procedure for guidance on incident reporting, containment, investigation, notifications, and corrective actions to ensure compliance with HUD requirements and Tennessee law.